Chutzpah will get u far, well it did for me tonight
read this transcript with angelhandbags.com where i am looking to do a return.
odeliah: i want to know how to get a return label
Admin: Hello. How may I help you today?
Admin: hi- we don’t actually have labels
Admin: we can email you the return address
odeliah: perfectplease do that
odeliah: thanks
Admin: ok. please also note our return policy: http://www.angelhandbags.com/returns.asp
odeliah: and all i need for return is the plastic bag it came in? and all tags on bag
Admin: yes, that’s fine
odeliah: how do they know when it was delivered?
odeliah: for the 7 day period
Admin: we suggest you get a return shipping method that includes a tracking number
odeliah: ill pay the restocking fee, but i am going to blog negatively about this site
Admin: so that you have proof of when it was delivered
odeliah: 15 percent is unreasonably steep
Admin: our policy has been on the website since launch
odeliah: ok
Admin: Sorry it didn’t work out. Thanks for your business in any case.
Admin: It is also helpful for us to know why you didn’t want the bag- we’d appreciate the feedback
odeliah: theres a 15% premium for my feedback
Admin: lol…no, we can waive the re-stocking fee
odeliah: can or cant?
Admin: CAN
odeliah: OOOH
odeliah: now we r talking
odeliah: can i get this on the record?
Admin: we only have the fee because it costs us money to take returns. but, in this case, we will waive it
Admin: yes, we’ll send you an email, noting that.
odeliah: nice
Admin: we’d still appreciate knowing why you didn’t want the bag- just helps us when making future wholesale orders
odeliah: thanks muchly, now u will get an awesome blog post, telling all my loyals that u have great prices on bags etc. a dn great customer service
odeliah: ok so feedback on return
odeliah: so i had seen the bag in person at a store
odeliah: but it was way too expensive, so i found on your site cheaper which was so exciting, but the shoulder strap is waaaaay too short and the beautiful handles are kind of painful to keep on your wrists
odeliah: the shoulder strap situation was a big deal since this is a daily bag for me as a teacher dragging stuff aorund
odeliah: so u couldnt really see that on the site
odeliah: anyway, the bag was gorgeous
Admin: sure thing. And thanks for the feedback
odeliah: pleasure
Admin: fyi, we will be having a 20% off sale soon, so maybe you’ll find something else on the site that you like
odeliah: THANKS for the fee waiving
Admin: no problem
=)
